Help centre

About 10 minutes. Create your account, describe your property (3–4 facts and the name that signs replies), connect Google Business Profile, and forward your Booking.com / TripAdvisor review e-mails to your personal reviews+ address. From then on replies arrive in your inbox automatically.

No. The trial is 14 days or 30 replies, whichever comes first. Nothing is charged unless you choose a plan.

Google reviews are fully automatic (read + publish). Booking.com, TripAdvisor, Expedia, Airbnb and any other platform work through e-mail forwarding or copy-paste: we draft, you paste the reply on the platform.

Negative reviews (below your threshold, 4★ by default) are never posted automatically — they wait for your approval. Positive reviews can be posted automatically or held for approval, your choice. Every reply uses your property facts, your signature and the rules in your profile (what to avoid, tone, language).

Over 30 languages. Replies are written in the language of the review by default, or in a language you fix in the property profile.

Yes — add your own reply templates and phrases in Reply templates. The AI uses them as references, so your voice is kept while every reply stays unique.

Each generated reply counts once, regenerations are free. Starter includes 600 per month, Group 3000, Agency 15000. That is far more than typical properties need.

A short page (QR code / link) you show at checkout. Happy guests are sent straight to Google; unhappy guests send you private feedback first, so issues reach you before they reach the internet. All of this follows Google's policies — every guest can still post publicly.

Yes. Guest request templates (e-mail, WhatsApp, SMS) are ready in “Get more reviews → templates”, with your link and QR code.

Any time from Plan & billing — access continues until the end of the paid period. You can also export all your data (JSON) and delete your account yourself from My account.

Yes, every payment has a receipt/invoice with your billing details and VAT number under Plan & billing → Invoices.

The Group plan covers up to 5 properties and Agency up to 25 — each with its own profile, inbox, templates and analytics, switchable from the sidebar.

On our servers in the EU region of our hosting provider, encrypted at rest for tokens. Review text is sent only to our AI provider to generate the reply and is not used to train models. See the Security page and DPA.

Yes, time-based codes (Google Authenticator, Authy, 1Password…) from My account.